ePublicEye Report card

Company: Yoko Trading

Sunday September 5, 2010

	Score	Rating
Total Satisfaction Rating	96.59%
Management Accessibility	98.61%
Payment Process	95.37%
Satisfaction with Claims	97.84%
On-time Delivery	100.00%
Customer Support	98.83%
Comparative Prices	97.70%
Ease of Returns/Refunds	99.67%
Privacy Experience	95.32%
Customer Loyalty	98.69%

Safety Basis: 101 report(s)

Ratings independently collected by ePublicEye from actual shoppers on this merchant's web site. "In Process" means the company has received no negative or positive reports.

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General Information

URL: http://www.yokodana.com

In Business Since: 1989

Monitored Since: 1999-03-12 07:43:26

Credit Card Fraud Protected:Yes

Return Policy: Non-standard, ask for details.

Return Terms: Full cash/credit refund

Primary Customer Support Method:
email

Privacy Policy:

User information is used for internal purposes only, is not shared or sold, Customer will not receive E-mail from the company after the transaction is complete, Privacy Policy is published on the website

Shopping Features

Merchant Features:

             Secure Ordering

             Shopping Cart

             Order Tracking

             International Shipping

             Live Support

             Privacy Policy

             Gift Services

             Product Search

             100% Satisfaction Guarantee

Delivery Method:

             Airborne

             Federal Express

             UPS

             Next Day Air

             Download

             US Post Office

             USPS Priority Mail

             USPS Express Mail

Payment Method:

             Visa

             MasterCard

             American Express

             Discover

             JCB

             Diner's Club

             Cybercash

             First Virtual

             Electronic Check

             ATM

             Personal Check

             COD

Languages:

             Chinese

             Dutch

             French

             German

             Hebrew

             Italian

             Japanese

             Korean

             Portuguese

             Spanish

             English

Tracking Features offered

Inventory Tracking:
Email at time of order

  Order Tracking:
     Backorder Tracking
     Email response

Confirmation Tracking:
Email at time of order

Consumer Comments

Below is a link to the full text of the comments received on Yoko Trading Email addresses were required for confirmation of all reports, and are maintained on file.

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