ePublicEye Report card

* Click for standards used to award seal Untitled

Definitions

safteybar safteybar Score Rating

Total Satisfaction Rating 88.00%

  Management Accessibility 93.08%

  Payment Process 92.48%

  Satisfaction with Claims 93.32%

  On-time Delivery 61.82%

  Customer Support 88.76%

  Comparative Prices 93.29%

  Ease of Returns/Refunds 74.07%

  Privacy Experience 89.57%

  Customer Loyalty 92.25%

Safety Basis: 436 report(s)

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General Information

Member ID: 16384

URL: http://www.lightingforum.com

In Business Since: 2000

Monitored Since: 2001-01-25 17:13:02

ePublicEye Credit Card Fraud Protected:No

Return Policy: Non-standard, ask for details.

Return Terms: Non-standard, ask for details.

  Primary Customer Support Method:

   Live operator during business hours (Always)

Privacy Policy:

User information is used for internal purposes only, is not shared or sold, Customer will not receive E-mail from the company after the transaction is complete, Privacy Policy is published on the website

Shopping Features

Merchant Features:

             Secure Ordering

             Shopping Cart

             Order Tracking

             International Shipping

             Live Support

             Privacy Policy

             Gift Services

             Product Search

             100% Satisfaction Guarantee

Delivery Method:

             Airborne

             Federal Express

             UPS

             Next Day Air

             Download

             US Post Office

             USPS Priority Mail

             USPS Express Mail

Payment Method:

             Visa

             MasterCard

             American Express

             Discover

             JCB

             Diner's Club

             Cybercash

             First Virtual

             Electronic Check

             ATM

             Personal Check

             COD

Languages:

             Chinese

             Dutch

             French

             German

             Hebrew

             Italian

             Japanese

             Korean

             Portuguese

             Spanish

             English

Tracking Features offered

Inventory Tracking:
Online at time of order

  Order Tracking:
     Online real time tracking
     Phone real time tracking
     Email response
     Phone call back

  Confirmation Tracking:
     On Screen Confirmation
     Email at time of order
     Email at time of delivery
     Phone within 24 hours

Consumer Comments

Below is a link to the full text of the comments received on Lighting Forum Email addresses were required for confirmation of all reports, and are maintained on file.

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